Description

• Designed to measure student satisfaction with college programs, services, and personnel
• Perceptual mapping used to identify performance deficiencies between satisfaction and relative importance
• Combination of questions and statements on awareness, knowledge, and usage

Importance

• Enables college administrators to see what areas are exceptional and what areas are in need of improvement
• Computational averages allow for direct comparisons between different campus units
• Identification of most important areas for college students and performance gaps
• Trend analysis reveals how areas have improved or declined in performance over time
• Illustrates how college is meeting the needs of the students

SampleStudentSatisfactionSurvey.pdf (Adobe PDF)